We believe that access to therapy transforms lives and is achieved through the powerful combination of our people and technology.
We are the trusted partner to deliver leading technology and people solutions that connect every stakeholder. Our solutions accelerate patient access to therapy and improve outcomes.
More than a decade of service
AssistRx was incorporated in 2009 by a team with extensive experience in specialty pharmaceutical services.
Over the past 10 years, we have consistently worked in collaboration with clients to create best-in-class solutions for patients, caregivers and healthcare providers. Through our integrated access solution that includes high-quality patient support services and technology-enabled workflows, we empower our partners to simplify a complex system for healthcare providers and patients, streamlining the process and facilitating timely access to therapy. Our intentional integration of technology and therapy informs every touchpoint to improve program experience and enable better results for today’s patients.
Today, we deliver programs for more than 40 pharmaceutical clients, representing more than 100 brands across 20 indications and therapeutic areas that include behavioral medicine, cardiology, dermatology, endocrinology, gastroenterology, growth hormone disorder, hematology, hepatology, immunology, infectious disease, nephrology, neurology, oncology, ophthalmology, pulmonology, rheumatology and urology.
Since 2013, we have offered patient support services, which includes a second facility in Overland Park, Kansas, that encompasses more than 200 patient support team members, a $10M state-of-the-art non-commercial specialty pharmacy, and a network of more than 220 field nurse educators covering every zip code in the U.S. and Puerto Rico.
The AssistRx Leadership Team
Meet the minds behind the intelligent therapy initiation and patient support solution that is transforming lives through access to therapy.
The AssistRx team offers the stability of a mature company - and delivers with the nimble, responsive attitude of an entrepreneurial team.
With extensive experience in all aspects of specialty pharmaceutical services, we believe that access to therapy transforms lives and is achieved through our mission to deliver leading technology and people solutions that connect every stakeholder, accelerate patient access to therapy and improve outcomes.
President and CEO
Jeff Spafford has served as AssistRx President and CEO since co-founding the firm with Edward Hensley in 2009. Spafford has more than 20 years of experience in leadership roles within the specialty pharmaceutical industry.
In 1998, Spafford established OncoScripts, one of the first specialty pharmacies. OncoScripts developed a chemotherapy drug management model and contracted directly with large, national payers. OncoScripts was soon acquired by CuraScript, a Florida-based specialty pharmacy with a mission to oversee specialty drugs on behalf of managed care payers. In 2001, he relocated to Central Florida and transitioned into his new role as executive vice president for CuraScript, in which he was responsible for sales and marketing.
In 2005, Spafford co-founded and served as president and CEO of Advanced Care Scripts. After three successful years, he sold the company and shifted management of the business to Omnicare. In 2009, he co-founded AssistRx with the mission to deliver leading technology and people solutions that connect every stakeholder in the specialty therapy journey. AssistRx solutions accelerate patient access to therapy and improve outcomes.
Spafford earned a bachelor’s degree in economics from St. Lawrence University and a Master of Business Administration from Harvard Business School.×
Chief Commercial Officer
Edward Hensley has served as chief commercial officer for AssistRx since founding the company with Jeff Spafford in 2009. Beginning his career in the infusion industry with Curaflex (Coram Healthcare) in 2002, he moved to a small division of the organization that focused on the growing self‐injectable and relatively unknown specialty pharmacy market. As vice president of pharmaceutical relations, he was responsible for all contracting, as well as business and program development. Within one year, a management‐led buyout of the division by Express Scripts took place, and the organization was immediately rebranded as CuraScript.
After successfully transitioning his role following the Express Scripts transaction in 2004, he went on to create Advanced Care Scripts in the fall of 2005. After experiencing explosive growth, he sold and transitioned the business to Omnicare, Inc. in late 2008. Applying his years of experience in the specialty pharmacy reimbursement and distribution channels, he co-founded AssistRx alongside Jeff Spafford.
Hensley holds a Bachelor of Arts in English from The University of Texas at Austin and a Master of Business Administration from The Jones School of Business at Rice University.×
Chief Financial Officer
Graeme Phillipson serves as chief financial officer, overseeing the accounting/finance and human resource functions. He has more than 15 years of experience in finance and accounting, beginning his career at PricewaterhouseCoopers (PwC). Phillipson has since held roles at both private and public companies in accounting, financial analysis and internal audit. Prior to joining AssistRx, Phillipson served as chief accounting officer of Nephron Pharmaceuticals, a COPD drug manufacturer specializing in blow-fill-seal technology.
Graeme holds a Bachelor of Science in accounting from the University of Florida and a Master of Science in accounting from the University of Central Florida. He is a certified public accountant in the state of Florida and a member of the American Institute of Certified Public Accountants.×
Chief Technology Officer
Neil Garnichaud leads the AssistRx technology strategy, participating in setting the strategic direction of the organization and defining product road maps to meet the needs of all of AssistRx stakeholders, including healthcare providers, life science organizations, specialty pharmacies and patient solutions providers.
Garnichaud has more than 30 years of experience building enterprise-focused SaaS applications. Throughout his career, he has built and managed software product development, quality assurance, customer support and implementation teams. Additionally, he holds extensive experience bringing new products to market.
Garnichaud has served as COO and CTO at a variety of B2B software companies. He started his career in finance and spent 15 years at BankBoston managing and leading several information technology groups. He left this organization to fill the role of vice president of operations at Standard & Poor’s.
Prior to joining AssistRx in 2015, Garnichaud served as general manager, VP of SaaS operations at SmartBear Software, COO and CTO at Digital Mediums and CTO at PCLender.com, Inc.
Garnichaud is a certified project manager and network engineer and attended Boston University.×
AssistRx Patient Solutions Division President
Jan Nielsen directs strategy and operations for the AssistRx Patient Solutions portfolio, including the access and patient support services and the non-commercial pharmacy, as well as the quality and corporate training departments. In her role, she leads with more than 30 years of experience as a clinical and operational subject matter expert with a strong background in critical care, hospital management and specialty pharmaceutical commercialization services. Her proven track record driving innovation within the specialty pharmaceutical industry supports AssistRx’s unique approach to combining technology and talent to improve patient access and treatment outcomes.
Prior to joining AssistRx, Nielsen served as a senior principal at Blue Fin Group, a management and technology consulting firm with a focus on the pharmaceutical, biotechnology and healthcare industries. Prior to Blue Fin Group, Jan was the division president of access and patient support for Sonexus, a Cardinal Health company, where she founded and launched the patient support services business unit. Her industry leadership also includes leading the development and launch of the clinical support division of AmerisourceBergen that now resides with Lash Group.
Nielsen earned a master’s degree in public administration and a bachelor’s degree in human services from Notre Dame de Namur University. She received her nursing degree from the U.S. Army School of Nursing.×
Senior Vice President, Customer Success
Adam Stotts oversees the implementation of the iAssist platform and ensures best-in-class service to AssistRx clients and the healthcare providers and patients they serve.
Stotts has more than 20 years of experience working in the specialty pharmaceutical industry. Early in his career, he worked as an account manager at CuraScript and was responsible for maintaining five major manufacturer relationships that totaled 16,000 active patients.
In 2006, Stotts became the director of business strategy at Advanced Care Scripts and supervised manufacturer programs and reimbursement development operations.
Stotts joined AssistRx as the vice president of business strategy in 2009 and currently serves as senior vice president of customer success.×
Vice President, Business Development and Marketing
Stacey Little oversees the planning and execution of strategies to increase company growth, expanding the organization’s reach among life sciences companies and healthcare providers. She also oversees the creation and management of AssistRx corporate positioning and brand messaging, with a focus on increasing the company’s visibility in the market and driving preference and demand for AssistRx’s enterprise technology and patient support solutions.
With more than 16 years of brand and general management leadership in both market-leading and emerging specialty pharmaceutical commercialization services organizations, Little specializes in creating new markets and categories, positioning companies for growth in highly competitive markets and supporting the development of differentiated business strategies. She is an award-winning designer who earned a Bachelor of Fine Arts from Louisiana State University and attended Northwestern University’s Kellogg on Branding executive education program.×
Vice President, Human Resources
Nicole Oliver guides, develops and facilitates human resources services to achieve the AssistRx overall vision and business objectives. She recruits top talent, building and retaining high-performance teams by hiring, developing and motivating all AssistRx team members. With our talent as a key differentiator in the market, Oliver’s role is crucial to maintaining a strong patient solutions team and identifying talent at all levels to support the AssistRx vision and mission.
Prior to joining AssistRx in 2017, Oliver held director- and partner-level recruiting, human resources and talent acquisition positions for organizations across the finance and healthcare industries.
Oliver is a Society for Human Resource Management Senior Certified Professional (SHRM-SCP) and holds a Senior Professional in Human Resources (SPHR) Certification.×
Vice President, Patient Solutions & Pharmacy
Marc Finke oversees operations for AssistRx Patient Solutions and Pharmacy across all locations. Finke is a patient service-oriented pharmacist with more than 20 years of pharmacy leadership experience in a variety of pharmacy settings, including Target Corporation and owning and operating a retail pharmacy. Prior to joining AssistRx, he served in a leadership position at BriovaRx.
Marc earned a Doctor of Pharmacy from the University of Missouri-Kansas City.×
Group Vice President, CoAssist Pharmacy
Michael Carr directs business strategy and operations for CoAssist Pharmacy, a direct-to-patient, technology-driven pharmacy platform that ensures patients receive their prescribed therapies. The alternative model pharmacy improves access and gets patients on therapy faster through technology-exclusive patient support services. In his role, Carr provides operational and business oversight and is responsible for pharmacy site compliance with state and federal regulatory requirements to ensure the ability to dispense medications to all 50 states, Puerto Rico and U.S. territories.
Prior to joining AssistRx, Carr held senior leadership roles with both ReMy Healthcare and RxCrossroads by McKesson. Carr’s nearly 20 years of pharmacy management experience includes leading in the areas of hospital, oncology, nutrition support, home infusion, specialty, patient assistance and manufacturer centric programs. Carr’s areas of expertise include program development, solution implementation, clinical support management and enhancement of business and operational processes.
Carr is a registered pharmacist and earned his Bachelor of Science degree in pharmacy from the University of Kentucky. Carr has developed and presented pharmacy educational programs for pharmacists, nurses, dieticians and patients regarding nutrition, infusion therapy and specialty injectables.×
Headquartered in Orlando, Florida, AssistRx has five locations including offices in Kansas, Iowa and Florida.
4700 Millenia Blvd, Suite 500 Orlando, Florida 32839
501 W. Church Street, Suite 450 Orlando, Florida 32805
4500 W. 107th Street Overland Park, Kansas 66207
317 6th Avenue, 5th Floor Des Moines, Iowa 50309
2400 Sand Lake Road, Suite 200, Orlando, FL 32809
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