At AssistRx, we are dedicated to safeguarding and preserving your privacy when visiting our Sites or communicating electronically with us. All references in the Privacy Policy to AssistRx, “we,” “our,” “us” and like terms should be interpreted accordingly.
This Privacy Policy, together with our terms of use, provides an explanation as to what happens to any Personal Information that you provide to us, or that we collect from you. This Privacy Policy applies to https://assistrx.com, https://hcp.iassist.com, https://ebvterms.com, https://hipaaconsent.com, hcpverify.com, epa.iassist.com (the “Sites”) and all products and services offered by us. By using the Sites, you signify acceptance of this Privacy Policy. If you do not agree to this Privacy Policy, please do not use our Sites. We do update this Policy from time to time so please do review this Policy regularly.
In operating our Sites, we may collect and process the following data about you:
– Details of your visits to our Sites and the resources that you access, including, but not limited to traffic data, location data, weblogs, and other communication data. We may directly collect this information, or we or our third-party business partners may use analytic tools to help us measure traffic and usage trends for the service.
– Information that you provide directly. We may ask for certain information such as a User’s name, email address, mailing address, phone number, credit card information (collectively, “Personal Information”) when Users visit our Sites, register on the Sites, place an order, subscribe to the newsletter, fill out a form, participate in our live chat, and in connection with other activities, services, features or resources we make available on our Sites. We will collect Personal Information from Users only if they voluntarily submit such information to us. Users may visit our Sites anonymously; however certain Sties’ related activities may not be available.
– Information provided to us when you communicate with us for any reason. If you communicate with us, we may collect and process any information you provide.
On occasion, we may gather information about your computer for our services and to provide statistical information regarding the use of our Sites to our advertisers or others.
Such information may identify you personally, in that it is statistical data or identifiable data about our visitors and their use of our Sites. While this statistical data does not identify any personal details, it may be identifiable as relating to you if it is combined with other information you have provided us.
Similarly to the above, we may gather information about your general internet use by using a cookie file. Where used, these cookies are downloaded to your computer automatically. This cookie file is stored on the hard drive of your computer as cookies contain information that is transferred to your computer’s hard drive. They help us to improve our Sites and the service that we provide to you.
All computers have the ability to decline cookies. This can be done by activating the setting on your browser which enables you to decline the cookies. Please note that should you choose to decline cookies; you may be unable to access particular parts of our Sites.
Our advertisers may also use cookies, over which we have no control. Such cookies (if used) would be downloaded once you click on advertisements on our Sites.
The information that we collect and store relating to you is primarily used to enable us to provide our services to you or your patients. In addition, we may use the information for the following purposes:
– To provide you with information requested from us, relating to our programs or services.
– To provide information on our other programs which we feel may be of interest to you, where you have not opted-out of receiving such information.
– To meet our contractual commitments to you.
– To notify you about any changes to our Sites, such as improvements or service/program changes, that may affect our service.
– To communicate with manufacturers, pharmacies and other third parties to provide services to you or your patients.
– To provide third parties with statistical information about the users of our Sites.
– To send periodic emails. We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
Data that is provided to us is stored on our secure servers. Details relating to any transactions entered into on our Sites will be encrypted to help increase its safety.
The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and transmission of such data is therefore entirely at your own risk. Where we have given you (or where you have chosen) a password so that you can access certain parts of our Sites, you are responsible for keeping this password confidential.
We do not sell, trade, or rent Users’ Personal Information to others. However, Personal Information may be disclosed to third parties in accordance with this Privacy Policy and consistent with applicable law to:
– Our Group. When necessary, we may disclose your Personal Information to any member of our group. This includes, where applicable, our subsidiaries, our holding company and its other subsidiaries (if any), as well as third parties involved in the administration and operation of AssistRx’s services and your participation therein.
– Trusted Service Providers. We may share information with entities that help us to maintain and operate our Sites, perform data analytics, market and advertise, and serve other business purposes. These companies may only use such information for the purpose of performing those functions and may not use it for any other purpose.
– Merger or Acquisition. We may share your information if AssistRx is involved in a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which Personal Information held by us is among the assets transferred.
– Consent. We may share your information for any other purpose disclosed by us when you provide the information or with your consent.
– Legal Rights. We will share your information to (i) enforce or apply the Terms & Conditions or any applicable end user license agreement; (ii) comply with law, in response to subpoenas, warrants, or court orders, or in connection with any legal process or cooperate with government or law enforcement officials; (iii) protect our rights, reputation, safety and property, or that of our Users or others; (iv) protect against legal liability; (v) establish or exercise our rights to defend against legal claims; and/or (vi) investigation, prevent, or take action regarding suspected illegal activities.
You may find links to third party websites on our Sites. These websites have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.
We are not responsible for the privacy or security practices of any third party; this includes third parties to whom we are permitted to disclose your Personal Information in accordance with this policy or any applicable laws. The collection and use of your information by these third parties may be subject to separate privacy and security policies.
We do not knowingly collect Personal Information about individuals residing in the European Union. If you believe we have collected or processed Personal Information about any individuals residing in the European Union, please contact us immediately at askcompliance@assistrx.com.
We do not knowingly collect Personal Information from individuals under age 13. If you are under the age of 13, please do not submit any Personal Information through the Sites. If you have reason to believe that we may have accidentally received Personal Information about an individual under age 13, please contact us immediately at askcompliance@assistrx.com.
If you are a California resident, please review the Privacy Notice for California Residents linked here.
Our Sites are hosted and operated in the United States. If you are accessing the Sites from outside of the United States, please be advised that United States’ law may not offer the same privacy protections as the laws of your jurisdiction.
If we decide to change our Privacy Policy, we will post those changes on this page. This policy was last reviewed and/or modified March 13, 2024 .
If there are any questions regarding this Privacy Policy, you may contact us using the information below:
AssistRx, LLC
ATTN: Privacy Officer
2001 Summit Park Drive, Suite 700
Orlando, Florida 32810
Email: askcompliance@assistrx.com
This Privacy Notice for California Residents supplements the information contained in AssistRx’s Privacy Policy and applies solely to all visitors, users, and others who reside in the State of California (“consumers” or “you”). We adopt this notice to comply with the California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act of 2020 (collectively, the “CCPA”) and any terms defined in the CCPA have the same meaning when used in this Notice.
This Notice does not apply to employment-related Personal Information collected from California-based employees, job applicants, contractors, or similar individuals.
Information We Collect
We collect information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer, household, or device (“Personal Information”). Personal Information does not include:
In particular, we have collected the following categories of Personal Information from its consumers within the last twelve (12) months:
Category | Collected | Disclosed |
Identifiers, such as your name, address, phone number, email address, date of birth, or other similar identifiers. | Yes | Yes. We disclose to our affiliate businesses and service providers and/or advisors that perform services for us, on our behalf. |
Personal Information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)), such as birthdate, contact information, and payment information. Some Personal Information included in this category may overlap with other categories. | Yes | Yes. We disclose to our affiliate businesses and service providers and/or advisors that perform services for us, on our behalf. |
Protected classification characteristics under California or federal law, such as your age, race, color, ancestry, national origin, citizenship, sexual orientation, or other similar protected information. | No | N/A |
Commercial information, such as records of personal property, products or services purchased, or other consuming histories or tendencies. | No | N/A |
Biometric information, such as genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as fingerprints. | No | N/A |
Internet or other similar network activity, such as browsing history, search history, information on a consumer’s interaction with the Sites, application, or advertisement. | Yes | Yes. We disclose to our affiliate businesses and service providers and/or advisors that perform services for us, on our behalf. |
Geolocation data, such as physical location or movements. | Yes | Yes. We disclose to our affiliate businesses and service providers and/or advisors that perform services for us, on our behalf. |
Sensory data, such as audio, electronic, visual, thermal, olfactory, or similar information. | No | N/A |
Professional or employment-related information. Such as current or past job history or performance evaluations. | Yes | Yes. We disclose to our affiliate businesses and service providers and/or |
Sensitive Personal Information is a subtype of personal information consisting of specific information categories. We may collect or use information that falls with the sensitive personal information categories listed in the table below.
Sensitive Personal Information Category | Collected | Disclosed |
Government identifiers, such as your Social Security number, driver’s license, state identification card, or passport number. | Yes | Yes. We disclose to our affiliate businesses and service providers and/or advisors that perform services for us, on our behalf. |
Complete account access credentials, such as usernames, account numbers, or card numbers combined with required access/security code or password. | Yes | Yes. We disclose to our affiliate businesses and service providers and/or advisors that perform services for us, on our behalf. |
Precise geolocation, such as your physical location within a small area (1,850 feet radius). | No | N/A |
Racial or ethnic origin. | Yes | Yes. We disclose to our affiliate businesses and service providers and/or advisors that perform services for us, on our behalf. |
Religious or philosophical beliefs. | No | N/A |
Union membership. | No | N/A |
Use of Personal Information
We use your information to fulfill our business purposes, in accordance with our Privacy Policy.
We will not collect additional categories of Personal Information or use the Personal Information we collected for materially different, unrelated, or incompatible purposes without providing you notice.
Retention Period
We maintain your Personal Information and Sensitive Personal Information for as long as necessary to fulfill our business purposes, as discussed in our Privacy Policy.
Disclosing Personal Information
We may disclose your Personal Information to a third party for a business purpose. When we disclose Personal Information for a business purpose, we enter a contract that describes the purpose and requires the recipient to both keep that Personal Information confidential and not use it for any purpose except performing the contract. Please see above for the disclosures we have made in the preceding twelve (12) months for a business purpose.
Selling and Sharing of Personal Information
Under the CCPA, a “sale” of personal information refers to the disclosure, making available, or otherwise communicating of Personal Information to a business or third party for monetary or other valuable consideration. The concept of “sharing” focuses on whether Personal Information is used by third parties for cross-context behavioral advertising whether or not for monetary or other valuable consideration. In the preceding twelve (12) months, we have not sold or shared Personal Information.
Your Rights and Choices
Subject to certain limitations, the CCPA provides consumers (California residents) with specific rights regarding their Personal Information. This section describes your CCPA rights and explains how to exercise those rights. Please know that the CCPA provides an exemption for “protected health information” protected by the Health Insurance Portability and Accountability Act. If the Personal Information we maintain about you is protected health information, we may not be able to honor your request.
The Right to Know | You have the right to request any or all of the following information relating to your Personal Information we have collected and disclosed in the last 12 months, upon verification of your identity: -The specific pieces of information we have collected about you. -The categories of Personal Information we have collected about you. -The categories of sources of the Personal Information. -The categories of Personal Information that we have disclosed to third parties for a business purpose, and the categories of recipients to whom this information was disclosed. -The categories of Personal Information we have sold and the categories of third parties to whom the information was sold; and -The business or commercial purposes for collecting or selling the Personal Information |
The Right to Access | You have the right to access Personal Information that we may collect or retain about you. If requested, we shall provide you with a copy of your Personal Information which we collected as permitted by the CCPA. You also have the right to receive your Personal Information in a structured and commonly used format so that it can be transferred to another entity (“data portability”). |
The Right to Request Deletion | You have the right to request the deletion of Personal Information we have collected from you, subject to certain exceptions. |
The Right to Opt Out of Personal Information Sales and Sharing | You have the right to opt-out of sharing your Personal Information with third parties for some purposes, including sharing that may be defined as a sale under applicable laws. We do not sell or share your Personal Information. |
Limit the Disclosure of Sensitive Personal Information | You have the right to limit how your sensitive personal information is disclosed or shared with third parties, as defined in the CCPA |
Exercising Your Rights
Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your Personal Information. You may only make a verifiable consumer request twice within a 12-month period. The verifiable consumer request must:
We cannot respond to your request or provide you with Personal Information if we cannot verify your identity or authority to make the request. We endeavor to respond to a verifiable consumer request within forty-five days of its receipt. If we require more time, we will inform you of the reason and extension period in writing.
We will not discriminate against you for exercising any of your CCPA rights.
Changes to Our Privacy Notice
We reserve the right to amend this privacy notice at our discretion and at any time. When we make changes to this privacy notice, we will post the updated notice on the Sites and update the notice’s effective date. Your continued use of our Sites or our services following the posting of changes constitutes your acceptance of such changes.
Contact Information
If you have any questions or comments about this notice, the ways in which AssistRx collects and uses your information described here and in the Privacy Policy, your choices, and rights regarding such use, or wish to exercise your rights under California law, please do not hesitate to contact us at:
Phone: 877-450-4412 or 877-432-4412
Email: askcompliance@assistrx.com
Postal Address:
AssistRx, LLC
ATTN: Privacy Officer
2001 Summit Park Drive, Suite 700
Orlando, Florida 32810
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