Privacy Policy

At AssistRx, we are dedicated to safeguarding and preserving your privacy when visiting our Sites or communicating electronically with us. All references in the Privacy Policy to AssistRx, “we,” “our,” “us” and like terms should be interpreted accordingly.

This Privacy Policy, together with our terms of use, provides an explanation as to what happens to any personal data that you provide to us, or that we collect from you. This Privacy Policy applies to https://assistrx.com, https://hcp.iassist.com, https://ebvterms.com, https://hipaaconsent.com (the “Sites”) and all products and services offered by us.  By using the Sites, you signify acceptance of this Privacy Policy.  If you do not agree to this Privacy Policy, please do not use our Sites. We do update this Policy from time to time so please do review this Policy regularly.

Information We Collect

In operating our Sites, we may collect and process the following data about you:

– Details of your visits to our Sites and the resources that you access, including, but not limited to traffic data, location data, weblogs and other communication data. We may directly collect this information, or we or our third party business partners may use analytic tools to help us measure traffic and usage trends for the service.

– Information that you provide directly. We may ask for certain information such as a User’s name, email address, mailing address, phone number, credit card information (collectively, “Personal Information”) when Users visit our Sites, register on the Sites, place an order, subscribe to the newsletter, fill out a form, and in connection with other activities, services, features or resources we make available on our Sites. Users may, however, visit our Sites anonymously. We will collect Personal Information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Sites related activities.

– Information provided to us when you communicate with us for any reason. If you communicate with us, we may collect and process any information you provide.

Use of Cookies

On occasion, we may gather information about your computer for our services and to provide statistical information regarding the use of our Sites to our advertisers or others.

Such information may identify you personally – it is statistical data or identifiable data about our visitors and their use of our Sites. This statistical data does not identify any personal details whatsoever. The identifiable data may identify you personally from the information you have provided us.

Similarly to the above, we may gather information about your general internet use by using a cookie file. Where used, these cookies are downloaded to your computer automatically. This cookie file is stored on the hard drive of your computer as cookies contain information that is transferred to your computer’s hard drive. They help us to improve our Sites and the service that we provide to you.

All computers have the ability to decline cookies. This can be done by activating the setting on your browser which enables you to decline the cookies. Please note that should you choose to decline cookies, you may be unable to access particular parts of our Sites.

Our advertisers may also use cookies, over which we have no control. Such cookies (if used) would be downloaded once you click on advertisements on our Sites.

Use of Your Information

The information that we collect and store relating to you is primarily used to enable us to provide our services to you or your patients. In addition, we may use the information for the following purposes:

– To provide you with information requested from us, relating to our programs or services.

– To provide information on our other programs which we feel may be of interest to you, where you have consented to receive such information.

– To meet our contractual commitments to you.

– To notify you about any changes to our Sites, such as improvements or service/program changes, that may affect our service.

– To communicate with manufacturers, pharmacies and other third parties to provide services to you or your patients.

– To provide third parties with statistical information about the users of our Sites.

– To send periodic emails. We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

Protecting Your Information

Data that is provided to us is stored on our secure servers. Details relating to any transactions entered into on our Sites will be encrypted to ensure its safety.

The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and transmission of such data is therefore entirely at your own risk. Where we have given you (or where you have chosen) a password so that you can access certain parts of our Sites, you are responsible for keeping this password confidential.

Disclosing Your Information

We do not sell, trade, or rent Users’ Personal Information to others.  However, Personal Information may be disclosed to third parties in accordance with this Privacy Policy and consistent with applicable law to:

– Our Group. When necessary, we may disclose your Personal Information to any member of our group. This includes, where applicable, our subsidiaries, our holding company and its other subsidiaries (if any), as well as third parties involved in the administration and operation of AssistRx’s services and your participation therein.

– Trusted Service Providers. We may share information with entities that help us to maintain and operate our Sites, perform data analytics, market and advertise, and serve other business purposes. These companies may only use such information for the purpose of performing those functions and may not use it for any other purpose. 

– Merger or Acquisition. We may share your information if AssistRx is involved in a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which Personal Information held by us is among the assets transferred.

– Consent. We may share your information for any other purpose disclosed by us when you provide the information or with your consent.

– Legal Rights. We will share your information to (i) enforce or apply the Terms & Conditions or any applicable end user license agreement; (ii) comply with law, in response to subpoenas, warrants, or court orders, or in connection with any legal process or cooperate with government or law enforcement officials; (iii) protect our rights, reputation, safety and property, or that of our Users or others; (iv) protect against legal liability; (v) establish or exercise our rights to defend against legal claims; and/or (vi) investigation, prevent, or take action regarding suspected illegal activities.

– We may also disclose your Personal Information to third parties:

    • – Where we reasonably believe it will assist you or your patients with additional products or services;
    • – When we are contractually obligated to disclose it;
    • – When it relates to reimbursement; or
    • – Where we reasonably believe disclosure is necessary or appropriate to protect the rights, property, or safety of AssistRx.

Third Party Links

You may find links to third party websites on our Sites. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.

Third Party Use

We are not responsible for the privacy or security practices of any third party; this includes third parties to whom we are permitted to disclose your personal data in accordance with this policy or any applicable laws.  The collection and use of your information by these third parties may be subject to separate privacy and security policies.

General Data Protection Regulation (GDPR)

We do not knowingly collect Personal Information about individuals residing in the European Union. If you believe we have collected or processed Personal Information about any individuals residing in the European Union, please contact us immediately at compliance@assistrx.com.

Children’s Policy

We do not knowingly collect Personal Information from individuals under age 13. If you are under the age of 13, please do not submit any Personal Information through the Sites.  If you have reason to believe that we may have accidentally received Personal Information about an individual under age 13, please contact us immediately at compliance@assistrx.com.

California Privacy Rights

If you are a California resident, please review the Privacy Notice for California Residents below.

International Visitors

Our Sites is hosted and operated in the United States.  If you are accessing the Sites from outside of the United States, please be advised that United States’ law may not offer the same privacy protections as the laws of your jurisdiction.

Changes To Our Privacy Policy

If we decide to change our Privacy Policy, we will post those changes on this page. This policy was last modified October 28, 2020.

Contacting Us

If there are any questions regarding this Privacy Policy you may contact us using the information below:

AssistRx, Inc.
ATTN: Privacy Officer
4700 Millenia Boulevard, Suite 500
Orlando, Florida 32839
Email: privacy@assistrx.com

Privacy Notice for California Residents

This Privacy Notice for California Residents supplements the information contained in AssistRx’s Privacy Policy for https://assistrx.com, https://hcp.iassist.com, https://ebvterms.com, https://hipaaconsent.com and applies solely to all visitors, users, and others who reside in the State of California (“consumers” or “you”). We adopt this notice to comply with the California Consumer Privacy Act of 2018 (CCPA) and any terms defined in the CCPA have the same meaning when used in this Notice.

This Notice does not apply to employment-related personal information collected from California-based employees, job applicants, contractors, or similar individuals.

Information We Collect

We collect information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer, household, or device (“personal information”). Personal information does not include:

  • – Publicly available information from government records.
  • – Deidentified or aggregated consumer information.

In particular, we have collected the following categories of personal information from its consumers within the last twelve (12) months:

Category

Collected

Disclosed

Identifiers, such as your name, address, phone number, email address, date of birth, or other similar identifiers.

Yes

Yes. We disclose to our affiliate businesses and service providers and/or advisors that perform services for us, on our behalf.

Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)), such as birthdate, contact information, and payment information. Some personal information included in this category may overlap with other categories.

Yes

Yes. We disclose to our affiliate businesses and service providers and/or advisors that perform services for us, on our behalf.

Protected classification characteristics under California or federal law, such as your age, race, color, ancestry, national origin, citizenship, sexual orientation, or other similar protected information.

No

N/A

Commercial information, such as records of personal property, products or services purchased, or other consuming histories or tendencies.

No

N/A

Biometric information, such as genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as fingerprints.

No

N/A

Internet or other similar network activity, such as browsing history, search history, information on a consumer’s interaction with the Sites, application, or advertisement.

Yes

Yes. We disclose to our affiliate businesses and service providers and/or advisors that perform services for us, on our behalf.

Geolocation data, such as physical location or movements.

Yes

Yes. We disclose to our affiliate businesses and service providers and/or advisors that perform services for us, on our behalf.

Sensory data, such as audio, electronic, visual, thermal, olfactory, or similar information.

No

N/A

Professional or employment-related information. Such as current or past job history or performance evaluations.

Yes

Yes. We disclose to our affiliate businesses and service providers and/or advisors that perform services for us, on our behalf.

Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)), such as educational history or degree (for applicants).

No

N/A

Inferences drawn from other personal information, such as predictions about your interests and preferences.

No

N/A

Use of Personal Information

We use your information in accordance with our Privacy Policy.

We will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you notice.

Sharing Personal Information

We may disclose your personal information to a third party for a business purpose.  When we disclose personal information for a business purpose, we enter a contract that describes the purpose and requires the recipient to both keep that personal information confidential and not use it for any purpose except performing the contract. Please see above for the disclosures we have made in the preceding twelve (12) months for a business purpose.

Sales of Personal Information

In the preceding twelve (12) months, Company has not sold personal information.

Your Rights and Choices

The CCPA provides consumers (California residents) with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights.

The Right to Know

You have the right to request any or all of the following information relating to your personal information we have collected and disclosed in the last 12 months, upon verification of your identity:

–        The specific pieces of information we have collected about you;

–        The categories of Personal Information we have collected about you;

–        The categories of sources of the Personal Information;

–        The categories of Personal Information that we have disclosed to third parties for a business purpose, and the categories of recipients to whom this information was disclosed;

–        The categories of Personal Information we have sold and the categories of third parties to whom the information was sold; and

–        The business or commercial purposes for collecting or selling the Personal Information

The Right to Request Deletion

You have the right to request the deletion of Personal Information we have collected from you, subject to certain exceptions.

The Right to Opt Out of Personal Information Sales

You have the right to request the deletion of Personal Information we have collected about you to third parties now or in the future.

The Right to Non-Discrimination

You have the right not to receive discriminatory treatment for exercising these rights.  However, please note that if the exercise of these rights limits our ability to process Personal Information, we may no longer be able to provide you our products and services or engage with you in the same manner.

“Shine the Light”

California’s “Shine the Light” law (Civil Code Section § 1798.83) permits users of our Sites that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to privacy@assistrx.com or write us at:

AssistRx, Inc.
Privacy Officer
4700 Millenia Boulevard, Suite 500
Orlando, Florida 32839

Changes to Our Privacy Notice

We reserve the right to amend this privacy notice at our discretion and at any time. When we make changes to this privacy notice, we will post the updated notice on the Sites and update the notice’s effective date. Your continued use of our Sites or our services following the posting of changes constitutes your acceptance of such changes.

Contact Information

If you have any questions or comments about this notice, the ways in which AssistRx collects and uses your information described here and in the Privacy Policy, your choices and rights regarding such use, or wish to exercise your rights under California law, please do not hesitate to contact us at:

Phone: 877-450-4412 or 877-432-4412
Email: privacy@assistrx.com

Postal Address:

AssistRx, Inc.
ATTN: Privacy Officer
4700 Millenia Boulevard, Suite 500
Orlando, Florida 32839